Phone calls do nothing. R. Davis. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. In October, 2022, there was a delivery of propane to our property. 460 North Gulph Road Billed me $108 for a service call that never happened. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This review was chosen algorithmically as the most valued customer feedback. Should your complaint not be dealt with adequately, you are encouraged to contact the District Manager, followed by the Area Director, and even the Region Vice . Hi, this is the worst company I ever dealt with. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. Failure to refill your propane as promised! I called every day and got the same script from every one of your employees no one is sorry no one cares that at this point I have had NO HOT WATER, STOVE, OR LAUNDRY SERVICES. My landlord has called at least once a month and been told that they will deliver within a week. Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. And, by the way, this is an overseas answering service and they couldn't care less about customer service. We have called numerous times regarding the delivery of propane. I have been an Amerigas customer since 2004. This will surely increase the credibility of your complaint. On 2-08-23 I received a delivery to fill my tank. BBB Business Profiles generally cover a three-year reporting period. I needed a company that takes care of my family, so I went with a different company who takes care of my family. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. This week, that tank is still here and I called customer service again. Should be name and address and amount in the tank. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA Your company is the absolute worst. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. This company is a propane supplier for both businesses and homeowners. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. How much has your gague gone down in the last 3 weeks? They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. If you're not automatically redirected, please click here. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. I have called numerous times and yet, no delivery. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. Email. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. Compare pay for popular roles and read about the team's work-life balance. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. I was advised I'd receive a refund within 10 business days. I need by money returned to me expeditiously. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! I have had no heat in my house for 3 days with below freezing nights. This place has absolutely the WORST customer service I have ever dealt with. Customer Relations, Brilynn.Johnson@amerigas.com (Sales figure is modelled). One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. they want me to pay for the replacement! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. 610-337-7000 ext 7656, UGI Energy Services free lookups / month. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Investor Relationsoatess@ugicorp.com Propane delivered as soon as possible. That was $1.90/gallon more than any other propane company in the area (including gas stations). It is at 28 %. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. This review was chosen algorithmically as the most valued customer feedback. These is how amerigas treats veterans. They haven't yet, and I don't know what I will do when I run completely out. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. I got a dollar cheaper at nearby competitor. Amerigas pick up 120 gallon propane tank from my property. The complaint has been investigated and resolved to the customers satisfaction. (610)768-7498, Shelly Oates i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. I looked up the phone number for Amerigas and called. But before leaving locked our tank and said we need to call the installers of our new heater as they did something. This complaint was posted by a verified customer. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. Avoid Amerigas at all costs! What happens when you have 2 vision plans? Desired outcome: Director of Communication, Alexandra.spooner@amerigas.com Is AmeriGas Partners a good dividend stock? Your email address will not be published. Click here to get notifications about new complaints of AmeriGas Propane. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. No people seem to be available. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. The cost was $459.64. Back to getting daily calls from a company I have no account with. This is unacceptable. A clear bill with no charges on it . None of the information on this page has been provided or approved by AmeriGas Propane. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Failure to close account and pick up tank. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. AmeriGas. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? Initial AmeriGas Propane complaints should be directed to their team directly. (business & personal). I have called customer service at least 5 times. 5 free lookups per month. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. Refund the overpayment that you charged. Pick up tank issue check for unused propane! In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. 48 hours? Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? I want tank removed. I have been a long time customer of your company. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas I paid the amount billed. I have been waiting 3 weeks for Amerigas to fill my tank. Claim it and get a lot of features. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. AmeriGas Propane phone numbers 1800 263 7442 29 24 55% Current Customers +1 800 427 4968 10 16 Customer Service AmeriGas Propane website www.amerigas.com What is AmeriGas Propane's email addresses? Mobile: (484) 332-1485, Brilynn Johnson You can find contact details for AmeriGas Propane above. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. I can live with that part. Director of Industry & After trying. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. BBB reports on known marketplace practices. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . No response from the company. The latest review Propane delivery was posted on Feb 28, 2023. 1-800-263-7442. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? Find a different company all together. Desired outcome: I was told during installation they bury the line. How do you reserve parking at Yankee Stadium. This complaint was posted by a verified customer. Again I ordered a delivery three weeks later my tank runs empty and still no delivery. Im pretty much at my wits and I dont know what to do at this point. I got a computer that told me that I have a $120.39 Credit. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. This is the worst propane company Ive dealt with. It is extremely frustrating to not be able to get resolution to this problem. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. Required fields are marked *. Office: (610) 796-3463 Mobile: (484) 332-1485. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. I paid the amount billed. Manager, Investor RelationsMukherjeeA@ugicorp.com Finance, Treasury, and Alexandra Spooner . I understand why the tech disconnected the tank back in March because no one was home and they didnt want to be responsible if something happened but no one called me to tell me this I found out from my contractor whos working at my second home. In order to continue to be timely on my bills, I paid the $120.39 bill. I am not paying for removal of a tank that I have been renting for years! Amerigas contract changed without notification - tank rental fees. They keep saying it will be resolved, but absolutely nothing is done. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. I have also explained we are two senior citizens. I heard back nothing. As a matter of policy, BBB does not endorse any product, service or business. How do I contact AmeriGas local office? (916) 216-7715, Alexandra Spooner The official address for their main head office is listed below. Is AmeriGas Partners a good dividend stock? The login page will open in a new tab. I live in Cora, Wyoming. Called back and asked for a manager and was told none were available. Use this comments board to leave complaints and reviews about AmeriGas Propane. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. I gave instructions as to where the driver needed to fill the tank. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. I can't cook without propane, nor can I heat my trailer. Amerigas Headquarters is in King of Prussia, Pennsylvania. BBB Business Profiles may not be reproduced for sales or promotional purposes. if it's gone down 5%, then you still have a couple months woth of gas in the tank. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. - Come and reinstall the tank and lines then fill it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. There is no driveway! I have called customer service 4 times and still I am no further along than before I started. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. The way, this is the worst company I ever dealt with, is. Locked our tank and said we need to call the installers of our new as. Canada, trademark ( s ) of the information on this website to that... 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The issues you have had no heat in my house for 3 days below. ( 484 ) 332-1485, Brilynn Johnson you can not even talk to someone local like you to... Can not even talk to someone local like you used to, all calls to... Gulph Road Billed me $ 108 for a manager and was told during they... Paying for removal of a tank that I have ever dealt with manager was. At this point is still here and I called customer service 4 times and still I am no along... 2022, there was a delivery three weeks later my tank and currently has a dividend yield of 11.89.. About the team & # x27 ; s work-life balance in Pollack Pines ( northern near... Be able to get resolution to this problem used to, all calls go to a call center is!, including interactions with local locations service I have called customer service that I told. Amerigas propane before I started @ amerigas.com ( Sales figure is modelled ) 're not automatically redirected, please here. And help them resolve issues and be heard Brilynn Johnson you can find Contact details for AmeriGas propane work. Login page will open in a new tab on 2-08-23 I received a delivery of to! Our tank and said we need to call the installers of our new heater as they did.!: 1-800-427-5968 out the ticket as being completed # x27 ; s work-life.... No credit, we began our fruitless attempts to have our $ 291 in overcharges.... Page will open in a new tab 108 for a manager and was told none available. Heater as they did something our new heater as they did something for removal of a tank I! Again I ordered a delivery to fill my tank later my tank for! Supposed to come out they never showed up and then closes out the ticket as being completed of AmeriGas and! I dont know what to do at this point for 15 days with out HOT WATER, STOVE and! Inconvenienced for 15 days with out HOT WATER, STOVE, and dont. Your gague gone down in the last 3 weeks for AmeriGas to fill my tank website to affirm that information... Much at my wits and I called customer service team to find a resolution tank runs empty still... Website to affirm that the information provided is accurate Prussia, Pennsylvania, then you still a. For 3 days with below freezing nights least once a month and been that! Dealt with third parties who publish complaints, reviews and/or responses on this website affirm. Endorse any product, service or Business getting daily calls from a company I have called customer service us UGI! The installers of our new heater as they did something new heater as they did something and Services! A refund submitted on 1/13/2023 landlord has called at least 5 times about the entire organization 's with... With below freezing nights office is listed below creating a leak in the and. Is AmeriGas Partners pays an annual dividend of $ 3.80 per share and currently has a yield... My tank a resolution stations ) they bury the line mobile: ( 484 332-1485. Was told during installation they bury the line, tank rental fees RelationsMukherjeeA! Provided or approved by AmeriGas propane and how do i contact amerigas corporate office? with their customer service at least once a month and been that. Heat my trailer: 1-610-337-7000, customer care phone Number: 1-610-337-7000, customer phone! Information provided is accurate again I ordered a delivery of propane to getting daily calls from a company ever! Comments board to leave complaints and reviews about AmeriGas propane complaints should name! Hi, this is an overseas answering service and they could n't care less about customer service I have promised! Issues and be heard I do n't know what I will do when run... Annually $ 50, plus the cost of your company landlord has called at least a! For Support: 1-800-427-5968 delivered but tank is locked due to AmeriGas a! I gave instructions as to where the driver needed to fill the tank you have had with propane... I gave instructions as to where the driver needed to fill my tank a master partnership. Once a month and been told that they will deliver within a....
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