May you tell me is there any negative experience you encountered? We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Browse questions (2) Ask a question. Received detailed, actionable feedback after R1. 2. Find answers to 'What questions did they ask during your interview at Thames Water?' This role is aiming to promote to the leader, and lead others.is it ok for you? interviewer was nice. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Specialised programmes require a relevant degree qualification in that specific field. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 You can connect to service reps 24 hours a day, every day, using 0800 316 9800. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Over zoom , interviews are fine until you get to the screening. Do you need any job adjustment? If you pass the initial interview stage, you will be invited to a virtual assessment centre. In the end, I had to give a quick answer to critical questions, giving me a senario. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. I applied through a staffing agency. I interviewed at Thames Water, Attended a video interview and never heard back from them! a) Initial Question Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. You will have to email the slides in advance for them to be set up. Work Life Balance. Anonymous Interview Candidate in London, England, I applied online. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. When you register or purchase through links on this page, we may earn a commission. Who are we? The platform will enable you to talk to the service agent without all the nonsense. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Approximately two weeks from first interview to job offer. There will also be a personal interview with potential line managers and possibly senior members of staff. Do you have any commitment to avoid you from the working shift? Why do you want to apply for this particular post as CS advisor? The interviewer makes you confortable and doesnt try to catch you off guard. The more you know, the more prepared you will be and the more seriously you will take the interview. The start date will be xxxxx, is it ok for you? They told me to continue paying the full amount until then. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . We make a daily difference to our 15 million customers by Go to similar: Manager jobs Spend the time to fill out the form without any distractions and read everything thoroughly. Was interview at the sewage works in east London. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. This company is appalling. List examples of when you have had to meet simultaneous deadlines. it was a bit depressing that you want to quit before even joining the company. I had to prepare a presentation and task. Have you undergone the assessment center yet? Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Thanks. Any further Q? All products and services featured are independently selected by WikiJob. Get answers to your biggest company I interviewed at Thames Water. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. I applied through other source. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. a series of questions via teams and for second interview in person a follow up to the initial questions. This role is aiming to promote to the leader, and lead others.is it ok for you? By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. My favourite question was being asked to describe a time I'd gone rogue at work. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote If you pass the initial interview stage, you will be invited to a virtual assessment centre. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. WebPreparation for Thames Water's Recruitment Process. Followed by a tour of the premises. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. it was a bit depressing that you want to quit before even joining the company. They are very supportive. What examples do you have of managing people in different situations? Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Our call connection service is not affiliated or associated to Thames Water. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Other assessments might be required during the recruitment process as well. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. To be successful, try taking some practice tests online to make yourself more familiar with them. How would you react in this situation. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Working Hours. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. It wants to find those who are right for the company and those ready to build a career. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Plenty of time for my questions allocated. I have never in my life had screening so in depth. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. They follow a set process as they have interviewed many times. The interview itself was pleasant. Hiring Process. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. They even sent someone to look at it in Jan and have ignored it since. What is the consideration when you apply for a job/ company? WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Therefore, expect to see The company seems to care most about emotional maturity and empathy in customer-facing roles. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Do you have any commitment to avoid you from the working shift? I applied online. Since this process is no longer in-person, it has been adapted from traditional assessments. Both surveyors said its an issue and needs sorting. Thanks. How do I make them stop? All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. This line is open from 8 am to 8 pm from Monday to Friday. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Followed by a tour of the premises. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Any further Q? Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Presentation: I was also given a situation to assess my knowledge. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. 4. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. You can do this using. You will be asked similar questions to the initial interview but more in-depth. Since this process is no longer in-person, it has been adapted from traditional assessments. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. If you can provide your details securely through Trustpilot, I'll get in touch. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. salary, working time, benefit, .. Closing: I'll pass your interview summary and CV to my manager. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job The company seems to care most about emotional maturity and empathy in customer-facing roles. What kind of passport you're having? WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Roleplay. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Candidates should remain professional throughout, but also show off some personality. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Then, after passing those tests, you're invited for an interview. I had to prepare a presentation and task. So they've been happy to take my money but not apply it to my account. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Companies can ask for reviews via automatic invitations. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Have you applied to Thames Water in the last 6 months? Hi, I'm sorry you've had a recurring problem with your drain blocking. 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