I had purchased an HV** unit from Parker and Sons to replace previous unit. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. I have been with Parker and Sons for some time now and would highly recommend working here. Beat local competitors. Erin S. Parker & Sons is amazing. We're not your Average Joe! He made my day. Well that was a big lie. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A The discussion went in circles again on 300 vans, fuel , inflation etc. Thank you for trusting us to deliver the quality service you deserve! During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. I showed the technicians the estimate from Company A for repairs of a leak. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. Con artists. Anyone can write a Trustpilot review. Parker and Sons consumer reviews, complaints, customer service. Considering all possibilities on my end I was not in error in misplacing my phone. I woke up with a rainstorm in my living room after a pipe burst upstairs. The department is basically understaffed. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Their request will take **** business days to process. We have to clean ourselves in the office. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. Simply use this form, and we'll get back with you! Then tried to put them on a monthly plan at over $20.00 per month. 3d I agreed and yesterday was that day and NO ONE showed up. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Thank you Diana and Charles for recommending us. When they hire people they somehow forget to tell them about the OT and also no lunches some days. It would be more fair to the consumer to charge labor hours. They were excellent, professional and friendly. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. It goes against our guidelines to offer incentives for reviews. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. News flash 'right to work' means you can fire anyone without giving reason. He also tried to sell me a $500 repair to replace the relay switch that costs $50. Plumbing. These are just a few examples: Dave at Parker and Sons came to my rescue. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. These are just a few examples: Dave at Parker and Sons came to my rescue. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. This rating has decreased by -3% over the last 12 months. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Parker and Sons is a life savor. Good. 12/17/2022 system failed again, no heat in 30 degree temps overnight. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. 12/16/2022. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. Visit the Solution Center to Explore Articles. Parker & Sons is currently rated 4.4 overall out of 5. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Stay up-to-date on current news, promotions, and industry tips. They expect allot from employees. We also offer installation services for new equipment. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are very happy. He fixed half the issue and left I. Ive been using them for almost 9 years now and they are very trustworthy. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? Had these guys come out to fix a broken duct. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. The new system was scheduled and installed within 24 hours !!! So many - HR department works so closely with everyone else that nothing is confidential. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. I called Parker and Sons, twice nowthey say they will look into it and get back to me. *****, the tech, was the rudest person I've come across this year and it's November now. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. $10000 for replacement unit. Report. Phone calls to management were not returned. I have a warranty so I'm forced to keep dealing with them. . Tucson: (520) 273-7247. Pros & Cons are excerpts from user reviews. Will never use this company again! Phoenix: (602) 273-7247. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. They show up on time and most importantly they know what they are doing. Theyre always professional and friendly. 2.4 miles away from Parker & Sons. I took all the risk unknowingly. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. There are still labor laws to abide by! Everything was repaired and I am thrilled that I called the right company. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Write a review Sign in. Is this even legal? Stay up-to-date on current news, promotions, and industry tips. Customer service contacts and company information. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. The a/c was running constantly and my electric bill was sky high. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Reporter441233 Sign in to contact user. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Will work with owner to get a resolution for owner. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. There is some good pay opportunity and good management. Why was I not contacted? Parker & Sons is amazing. Told us the prices of everything up front and fixed the problem. Parker and Sons is a life savor. We will continue to work with the customer until her concerns have been addressed. It has been a year and my AC has not functioned correctly. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Parker & Sons is amazing. Verification can help ensure real people write reviews about real companies. There is no cleaning staff. They did heating. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. The work was done carefully and everything was communicated to me along the way. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB Business Profiles generally cover a three-year reporting period. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. We are very happy. Parker & Sons installed a water softener and did an excellent job. I guess they use the Inflation as the excuse to bump the costs by $$$$. Need to file a complaint? They fixed both in 15 minutes for under $100! Never trust this company they are a bunch of thieves. Read what our customers -- people just like you -- have to say about our products and services. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. 12. Very pleasant. 53 total complaints in the last 3 years. Good company with some growing pains but they manage the best they can. Parker & Sons is amazing. Parker and Sons issued a refund of $147.00 per ******************** request. Great service. Have an after-hours emergency? I called SRP, they said nothing pending. Juan, we agree. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Yelp confirmed a business or employee license. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Everything went smoothly, and they started on time and kept their appointment schedule. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! I also had the electrician replace an outdoor fan. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. We also have a Tucson site. Yelp users havent asked any questions yet about Parker & Sons. You are in Phoenix. Submitting a response indicates a willingness to work with customers to make things right. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. We also have a Tucson site. I told my boss and she told upper management but they got mad at us. BBB Business Profiles are subject to change at any time. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. The Parker & Sons per-job pricing structure is to blame. Literally the only Pros are the MONEY. Frankly, this is lousy customer service. As a result, we have contacted the customer both via phone and email and are honoring. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. 9 Parker & Sons reviews. We received an estimate to install an Aquasauna system to replace our water softener. Find out more about salaries and benefits at Parker & Sons. Buyer beware - their rookies may cost you real money! The job got done as quickly as they could because it was a big big job. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. Parker and Sons consumer reviews, complaints, customer service. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. They were able to come out SAME DAY and get our AC back up and running. I guess they dont check their workers. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. Parker and Sons Reviews (1203) Add a review. They should be ashamed of themselves!!! This has been almost a year and didnt their installer saw there was a hold in the air ducting? In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. They are professional and courteous. We also have a Tucson site. They had my new water. This a/c broke down about the first 2 months and they came out to fix it. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. As for the quote to fix; $3400 for a 25ft electrical run seems too high. Finally I had to pay $700 for two capacitors. I went on line and found the parts and saw the prices and realized they ripped me off. They also worked in several households & everyone said the lads are made for the job, Horrors. She sent me her invoice. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule Read what our customers -- people just like you -- have to say about our products and services. Having problems? Parker and Sons takes care of both the plumbing and A/C maintenance. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Small claims court should get a reply. We have to clean ourselves in the office. 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