The pools are smaller and spread out around the resort. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Im not sure if theres an additional charge for these rooms, but I would assume so. If memory serves me correct we get 1500 per family for our trip. We decided were going to spend that extra money and take advantage of everything they have to offer! Staff were super friendly and helpful. Foods were good, pastries were amazing. Food was good and a lot of places to eat. The table is even lower to the ground so kids can serve themselves. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Secondly, are all the photos taken from your trip by you ? Thanks! The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. Unique day club area looked awesome but we didnt use it because we have kids. I will cancel one of the reservations in the next couple of days. Cusco offers a variety of ceviche dishes. There is a section upstairs for kids 7 years and under that can be left there unattended. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! The pools are not very large at Sun but are right on the beach. This was the only decent photo of him after 10+ attempts on the lazy river. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor This section is gated, so kids cannot enter or exit without being signed in or out. We ate lunch at Habibi Lebanase Restauranton our second day. The grand will be hosting many music festivals. Tripadvisor performs checks on reviews. From memory, I think we normally ate between 5pm and 7pm. I did not see any pictures for JC Steakhouse in your review. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn We stayed in the Nizuc section very close to the Grand section. Ha ha. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. We loved our evening here. Thank you!! Children under 4 years must be supervised by an adult guest at all times. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). These seafood mini-tacos were incredible. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Worst of all, at this epic per-night fee on our first . We were very impressed by the quality and options. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Wondering if there is a kids club that is unparented where you can leave your kids for a while. The restaurants offer a variety of wines from around the world. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. Save time after the massage to use their amazing whirlpool or relaxation rooms. Parents can also stay and let their younger ones play. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Learn how your comment data is processed. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. There are pictures of it above (it has small waterslides). At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Yes. Great review so useful, especially the part about allergies! Perfect location for a late lunch. Unwind in our luxurious accommodations. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Im glad you found the post helpful. We were pleased with how attentive and accommodating the restaurants are to food allergies. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Whats in your closet? Fresh ice cream on a hot day at the pool. The shower in our room even had kids shampoo. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. From world-class spas to thrilling nightly entertainment. We slept well during our stay. Gabino plays from his soul. They love these seats. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. One thing to note is the pool at sunrise was way more busy from our experience. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. with our boys! He was absolutely wonderful every single day, at every single hour. We didnt eat at JC Steakhouse, so we cant comment. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. 5 studios. We are 99% sure we are going to stay at the Grand this March. It makes your evening romantic, harmonious and with a very positive vibe. Anyone know how many slides are available for toddlers? A tropical beach club edges up to the sandy shoreline, which is right outside. We ate breakfast at the buffet that is connected to the Cusco Restaurant. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Thanks for taking the time!! Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. The ocean views are amazing. Our boys were mesmerized. They provided floats for the lazy river . Hi & as others have said, thank you for all the details in your review. You pay the same price, but we get a small commission for every booking. Thanks for the thoroughness of this. Had a fabulous time and could have stayed longer. Open-faced small bites at the Tapas & Vino wine bar. There use to be 2 pools that were heated before renovations began. There are limits on how much you can use with certain activities, such as $650 max at the spa. We have teenagers, so no adult-only pool time. Many thanks. Dolma appetizer meat and rice wrapped in grape leaves. Spa - the spa is absolutely amazing. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Weve heard the steakhouse is harder to get in. Is this the only higher priveldge club? It is so great and helpful article. . Wondering how busy it is 2 years later during peak Spring Break! This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. My boys are ages 8 and 11. They thought was really cool. I would suggest you speak to Palace Resorts about Diamond Status. But, Im happy to hear that they are ensuring that everything is safe. Every thing i read on your post was dead on. Which brand is it and is it replenished daily in the room? I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. Did you find that to be an issue with the kids at all? Thanks for your review. So, I would contact The Grand to ask. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. Thanks again for everything! You can see the planes flying in the distance, but its not annoying. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Ha ha. Aside from tips, did your family spend in addition at the resort? One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. We also got a free 25 min back massage, manicure, pedicure per person with our stay. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. There are several buildings on the property. Our readers thank you! They are still asking us how the white doves came out of his hand. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Doh! Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. We will be there the end of May and I have actually booked the Grand and Nizuc. We just had recent trip from 07/31/2018 to 08/06/2018. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. The raw beef is thinly sliced and served with a very hot grilling stone. Our boys had a lot of fun in here, especially Connor. or fee for the food and drinks? Were so proud of him for giving it a try! Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Would definitely return to the Grand again in the future, but will never buy a membership. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. The food is fresh and high quality. Also are any of the pools at grand side heated? Is this the only higher priveldge club? Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Do we need to pay for any food or special beverages in the resort? The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. Its located in the main lobby building. . Similar food to the Steakhouse, but no reservation required. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. 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