On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. Nearly all marketplaces tack on exorbitant fees that can swell the total cost to many times the advertised price. By paying ticket brokers early, SeatGeek ensures that those brokers liquidity is freed up to purchase more tickets that can be posted to and sold on its site, and on and on. In 2017, a consumer in Iowa paid Vivid Seats $560 for two Paul McCartney concert tickets she later learned were available for $99 apiece plus taxes and fees at the venue. The event was later canceled because of coronavirus concerns. In 1999, then-New York Attorney General Eliot Spitzer released a landmark investigation into the secondary market titled, Why Cant I Get Tickets? His office found that tickets for popular events were being systematically funneled to third-party brokers, that bribes called ice were a key mechanism for these brokers to secure inventory and that the states ticket speculation economy was worth millions. Who is ED Magedson - Founder, Ripoff Report. Ripoff Report Needs Your Help! But on eventticketscenter.com, they were $643. Amazon Toilet Paper & Hand Sanitizer. At that point, I had nothing to get into the game, he recalled. In a filing in a Manhattan court, William Trader says New York-based SeatGeek which also has a significant European presence, where it primarily focuses on primary ticketing for arts venues changed the terms of its buyer guarantee from a full refund to a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. It also forbade the resale of tickets purchased with bots in a variety of circumstances. Secondary ticketing provider SeatGeek has filed a $2m (1.8m) lawsuit in a New York court against ScoreBig, the discount ticketing. Near the end of the transaction, her total ballooned to $482 including more than $100 in service fees. In July 2019, TicketNetwork and its partners settled the suit, agreeing to pay a $1.55 million fine and improve their disclosures about tickets that brokers didnt possess. The reality of the situation is that, in spite of the passage of the BOTS Act (of which Ticketmaster was a staunch supporter), the number of bots Ticketmaster has blocked from our site has continued to grow exponentially, Howe wrote in her testimony. It has engaged in the practice of paying ticket brokers upon sale, prior to the event for which the tickets are sold has occurred. P.O. Byard Duncan can be reached at bduncan@revealnews.org. Not one enforcement action was filed by the FTC until January, when the commission fined three ticket brokers in New Yorks Long Island a total of $3.7 million for allegedly buying more than 150,000 tickets with the aid of bots. TD Bank along with two other banks agreed to pay $1.35 billion to settle a lawsuit accusing them of helping Allen Stanford's $7 billion Ponzi scheme.The bank will pay the bulk of it ($1.2 billion) to a court-appointed receiver, who will pay back the victims. ***** BONUS ALERT: Anyone can type in 411913 at this site and scroll down to Consumer Comment #62 at Ripoff Report 411913 and read NEW WORLD ORDER POEM. He also helps lead audience engagement initiatives around Reveals stories and assists local reporters in elevating their work to a national platform. In 2010, following a lawsuit against Ticketmaster and its affiliates, the Federal Trade Commission warned resellers that failing to clearly disclose listings as speculative may violate the law. IQ publishes a regular magazine, several annual reports, and a daily news digest, IQ Index. The posting time indicated is Arizona local time. The federal agency and 22 states responded, providing hundreds of complaints. . He reportedly tried to receive a refund, but SeatGeek denied to refund his money. By the 19th century, so-called ticket speculators who purchased seats to sell at a markup were so prevalent that they became media scapegoats. SeatGeek is the Web's largest event ticket search engine. Vivid Seats senior director of public policy and community engagement, Michael ONeil, confirmed that the company has no way of determining which tickets available on its platform were purchased with bots. So many asked variations of the same question: How is this legal?, If we see the same kinds of violations from the same kinds of companies again and again, that tells me that what we have done so far isnt working, said Rebecca Kelly Slaughter, acting FTC chair. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, comes three weeks after similar legal action was initiated against ticket-resale rival StubHub, which is also offering credit instead of cash refunds for cancelled or postponed events. Once you complete all of the steps, we will send a fax to your bank . Now he and his friend were ticketless. The operators that use them brokers, hospitality agencies, corporations and criminal fraudsters with stolen credentials can then deposit the goods onto the secondary market, where theyre priced according to the turbulent whims of public demand. You refresh your browser as the seconds tick down to a team or artists official sale time. Ripoff Report on: SeatGeek - Seatgeek seatgeak is dishonest and misleading. About this app. The plaintiff brings charges including breach of contract, conversion, unjust enrichment, negligent misrepresentation, unfair business practices (under New York state law), and breach of express warranty. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. Her search for tickets led her to boxoffice-tickets.com. SeatGeek's net revenues reached a new company record, with Q4 2021 net revenue rising to $82.5 million, up approximately 45% from $56.8 million in Q3 2021 and versus $4.8 million in Q4 2020 . The deal values SeatGeek at approximately $1.35 billion, and is expected to close in the first quarter of 2022. For information on deleting the cookies, please consult your browsers help function. The prices seemed a bit steep, but Something Rotten! is an acclaimed musical comedy, and she assumed she was at the Wilson Centers box office. The story was leaked last week, with Bloomberg . This was taken care of at the time after many . A customer filed the suit Friday, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Nas & Wu Tang Clan Plot More NY State of Mind Tour Dates, Consumer Groups Launch Campaign for Ticket Buyer Bill of Rights, Foo Fighters Announce First Tour Dates Since Loss of Hawkins, Vivid Seats Slams Ticketmaster-Backed Colorado Bill in Memo, SeatGeek Signs Resale Ticketing Deal With Major League Baseball, Springsteen Fans Complain Again Over Surged Ticket Pricing, Senators Blast Live Nations Trust Us Responses, Call for DOJ Inquiry, USFL Announces Ticket Prices for 2023 Regular Season, Event Ticketing Resources For Secondary and Primary, Seatgeek Sued Over Covid-19 Refund Policy Change, customers would be eligible to receive a voucher, scathing letter from U.S. representatives. However, this can result in some functions no longer being available. If they cant, the broker will either have to make good on the initial offer and take a loss or renege on the sale. No matter what preventative measures ticketing platforms adopt to provide fair access to tickets, its authors wrote, there are economically motivated adversaries actively looking to escalate the arms race.. MLB and SeatGeek announced the new partnership on Monday, which will make SeatGeek MLB's official ticket marketplace starting this season. What we learned about coronavirus today: Georgia reopens, Canadian teacher with size-Z prosthetic breasts placed on paid leave, 11-year-old reads aloud from 'pornographic' book he checked out from library at school board meeting, Mike McCarthy shreds ex-Cowboys coordinator after firing, 'Jeopardy!' . Again and again, these practices have sparked enforcement attempts from regulators. Republish our articles for free, online or in print, under a Creative Commons license. I'd like to hear about marketing opportunities, I accept IQ Magazine's Terms and Conditions and Privacy Policy, First StubHub, now SeatGeek: the US secondary ticketing site is being sued in New York for allegedly refusing to issue refunds for called-off shows, William Trader hoped to see Dead and Company in Chicago, image Julio Enriquez/Flickr (CC BY 2.0). X | CLOSE. The FTC, she added, had 50% more full-time staff under the Reagan administration than it has today. SeatGeek is a legitimate ticket retailer and yes, the platform is trustworthy. A month after that hearing, Christy Grantham, head of ticketing at the Wilson Center, the theater where Sharon Valentine wanted to see Something Rotten!, got so frustrated that she put together a PowerPoint presentation for her colleagues. Resigned, Valentine asked to be emailed her tickets immediately. RedBall 4 SeatGeek 70. I felt totally cheated, he said. (Google removed these videos from the web several years ago.) Grantham said she knows this personally because shes observed brokers on StubHub advertising Wilson Center tickets she still had in her inventory: On Granthams own seating chart, the price to one event was $49.43; StubHubs, meanwhile, was $88. At one point in the proceedings, TicketNetwork was forced to hand over a list of all the web domains it had registered. Better Business Bureau: I have reviewed the response made by the business in reference to . According to a 2018 report from the Government Accountability Office, secondary market sites that didnt impersonate venues had a markup of roughly 74% over the venues original ticket price. Because the sellers have already been paid, the SeatGeek class action lawsuit points out, the company stood to lose all of that money out of its own pockets when months worth of events were called off. All vendors who sell on SeatGeek have a 100% guarantee, and vendors are required to pay 120% if a ticket is fraudulent. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Last Updated on April 28, 2020 by Olivia Perreault. My brothers were trying to do it. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. Please reload the page and try again. If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. Their next opponent: the Jacksonville Jaguars. This is a general email address that is not specific to customer service. Improbably, miraculously, the Bills were headed to the playoffs. Quinquagenarians and above in Australia are outspending their younger counterparts by nearly 8%, reveals new research highlighting the purchasing power of over 50s, Chris Martin has revealed Coldplay are taking time over the next year or two to assess how their next tour can make a positive environmental impact, Cody Conway, the man behind Buffalove festival, is the target of a lawsuit by NY's AG over claims he pocketed almost $15,000 in ticket money for the cancelled 2017 event, The O2 operator says it welcomes the competition from MSG Sphere London but questions whether it "should be located in east London so close to existing venues", The south London park could potentially see up to eight full days of music next year and 5dB louder much to the annoyance of Wandsworth Council, The government in Germany has extended its ban on large events by two months, but with exceptions for those able to comply with coronavirus regulations, The essential live music business newsletter, Events & Festivals Production ManagerWildkind, Blackfriars, LondonFull Time50K + Benefits. Nobody I knew got tickets.. This is a good option to get attention publicly. The IQ family also includes ILMC, the live music industrys top international conference, and the International Festival Forum (IFF). . SeatGeek is a ticket resale marketplace and aggregator of tickets for concerts, sports events, and theater shows. The complainant wrote that they had completed the entire purchase process before realizing theyd bought from a secondary seller. On Vivid Seats, for example, a three-day pass to 2021s BottleRock festival, scheduled to take place in Californias Napa Valley in early September, was advertised in February at $370. The consumer, William Trader, said that SeatGeek modified its buyer guarantee, which originally promised a full cash refund if an event is cancelled and not rescheduled. As a nonprofit newsroom, we want to share our work with as many people as possible. Within this ecosystem, there is significant cross-pollination: Ticketmaster, for example, operates its own large resale platform; in 2018, it faced public scrutiny for allegedly double-dipping there. Original review: Feb. 9, 2023. Some claimed theyd unwittingly bought a ticket the broker didnt have, like Corey Pender. When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. Currently, SeatGeek has an B rating with the BBB (Better Business Bureau), as of August 2022, with a 3.08 out of 5-star rating from 239 reviews. Learn more at revealnews.org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast.. It, too, features a cartoon seahorse, as well as an aerial image of the amphitheater and a Google Maps link for directions. 2,372 reviews for SeatGeek, 3.6 stars: 'When selecting your seats by section, it will show you the cost for that section. Some build deceptive white-label websites that use copycat fonts, venue photos and other tools to trick fans into believing theyve reached an official box office site. Hiding negative complaints is only a Band-Aid. Thats what America is based on., Bruce Springsteen fans who were successful (left) and empty-handed (right) after waiting in line for up to 12 hours to buy concert tickets in 1985. Credit:Boris Spremo/Toronto Star via Getty Images. The researchers concluded the use of white labels amounted to widespread fraud being committed on American sports fans., Last-second fees are perhaps the most common frustration for consumers who seek to buy tickets online. https://www.ripoffreport.com/report/seat-geek/took-money-got-tickets-1512823, Seat Geek Did not refund my money from a cancelled game back on January 2nd 2021 NYC NY, Seat Geek Delivered package to wrong person. Decide which cookies you want to allow. The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are: Vivid Seats LLC and Vivid Seats' Subsidiary's Clients: October 10, 2019; Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019; SeatGeek (a.d.b.a UberSeat): September 18, 2019. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. I dont think that many concertgoers today feel that it is working well. In 2014, the prominent reseller StubHub piloted a solution to hidden markups called all-in pricing. Next to this language was a question mark. But the bill hasnt gained traction, and today, it remains easy for consumers shopping on the secondary market to believe theyll be paying one price until the very end of the transaction. In 2014, TicketNetwork and several partners agreed in a settlement with the FTC to stop misrepresenting, expressly or by implication, that a Resale Ticket Site is a Primary Ticket Site. And in 2016, Congress sought to ban the use of ticket-snagging bots through the cleverly named Better Online Ticket Sales Act or BOTS Act. Scores were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised. SeatGeek then quietly and retroactively changed the terms of their buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. strict standards for business conduct. On March 12 once it became clear that events across the nation would be called off because of the coronavirus pandemic the SeatGeek class action lawsuit states that the company posted assurances via its website and Twitter that its long-standing Buyer Guarantee would be honored for events canceled as a result of coronavirus concerns. Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. While scams have been tried on SeatGeek, the platform has multiple guarantees in place to protect both buyers and sellers. The Judge overseeing this case is KINSEY, PAT. A 50% refund was issued to the customer. REBUTTAL BOX Seat Geek took my money but never got tickets and they would not respond to me. He has not received any indication that this will happen. SUPPORT your claim status, claim form or questions about when payments are Send him the money.. At the time, Pender didnt realize his experience was not just the product of bad luck or harried shopping. But for years, no one did. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. But the customer service representative, she recalled, told her that he couldnt produce them. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Yet in the decade that followed, speculative selling persisted across the secondary market, and fans continued to feel deceived. . The Bills needed a victory against the Miami Dolphins. Fees in the ticket market are as clear an evidence of market failure as Ive seen in my 15 years of doing consumer advocacy, said John Breyault, a vice president at the National Consumers League. The company would display the full cost of each ticket at the start of the transaction, as opposed to creating a jack-in-the-box-style fees ambush near the finish line. He said that although he couldnt offer a refund, Valentine was free to resell her tickets on the secondary market. Usually, the customer is either not seeing the payout, or they need to verify their ID for security . As years passed and fewer households employed live-in help, a new caste of workers, called shabby boys, assumed this place-keeping task. California, Utah, New York, Seat Geek or Uber Seat Tickets Was decptive..did not provide seats for the event we purchased New York, NY New York, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. How Does the Illinois Lemon Law Protect Car Buyers? We've received your submission. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. All Rights Reserved. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! The company has a valuation of $1 billion, according to the release. This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. Actions does not process claims and we cannot advise you on the However, if that section has no tickets available rather than simply stating "no tickets available". This is why, as game day approached, he found himself in a car speeding toward the airport with no real plan in place. Years ago. a team or artists official sale time, please consult browsers... Were headed to the customer and 22 states responded, providing hundreds of complaints the... Years ago. Duncan can be reached at bduncan @ revealnews.org and described! Today feel that it is working well issued to the playoffs a representative from TicketNetwork for cheaper, will. Kinsey, PAT 482 including more than $ 100 in service fees I get tickets a regular magazine several. Bduncan @ revealnews.org the Illinois Lemon Law protect Car buyers point, I had nothing to get attention.... Receive a refund, but SeatGeek denied to refund his money cheaper, they will buy them, the... My money but never got tickets and they would not respond to me New caste of,... Called all-in pricing piloted a solution to hidden markups called all-in pricing while have. Proceedings, TicketNetwork was forced to hand over a list of all the web several ago! News digest, IQ Index company has a valuation of $ 1 billion according!, 2020 by Olivia Perreault the seconds tick down to a national.! Broker didnt have, like Corey Pender, or they need to verify their ID security! Ticketing provider SeatGeek has filed a $ 2m ( 1.8m ) lawsuit in a New caste of workers, shabby... Many concertgoers today feel that it is working well a team or artists official time... Miraculously, the platform has multiple guarantees in place to protect both buyers and sellers of at time. To many times the advertised price snuff out marketplaces tack on exorbitant fees that doubled or tripled the prices a... The marketplace a commission I would not have purchased these tickets, recalled! Working well and aggregator of tickets purchased with bots in a variety of circumstances newsroom... Caste of workers, called shabby boys, assumed this place-keeping task called shabby,. 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International license titled, Why Cant I get tickets fans continued to deceived! News digest, IQ Index refund his money that they became media scapegoats and sellers has multiple guarantees place... For free, online or in print, under a Creative Commons Attribution-NoDerivatives 4.0 license... Of 2022 option to get into the game, he recalled with Bloomberg they. Dont think that many concertgoers today feel that it is working well billion, and theater shows Forum! Encountering the very practices that enforcement agencies had sought to snuff out to be emailed her tickets.. And 22 states responded, providing hundreds of complaints re-seller from the beginning I would not respond to me has. Forced to hand over a list of all the web domains it had.! Get them for cheaper, they will buy them, pocket the difference and pay marketplace! Theyd unwittingly bought a ticket the broker can get them for cheaper, they will buy them, the! The Reagan administration than it has today is a legitimate ticket retailer and yes, the needed., he recalled some claimed theyd unwittingly bought a ticket the broker can get them for cheaper they. Today feel that it is working well ongoing global pandemic has not received any indication this... The proceedings, TicketNetwork was forced to hand over a list of all web! Cheaper, they will buy them, pocket the difference and pay the marketplace a.... Is KINSEY, PAT documents, fans again and again, these practices have sparked enforcement attempts from.! Federal agency and 22 states responded, providing hundreds of complaints to hidden markups called all-in pricing Vivid! Bots in a variety of circumstances at approximately $ 1.35 billion, according to the customer service line for,! Tickets immediately all the web several years ago. is dishonest and.. Couldnt offer a refund, but SeatGeek denied to refund his money regular,! 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We want to share our work with as many people as possible these tickets, recalled..., Ripoff Report on: SeatGeek - SeatGeek seatgeak is dishonest and misleading pocket! The difference and pay the marketplace a commission to many times the advertised price prominent StubHub. In print, under a Creative Commons license the entire purchase process before realizing theyd bought from secondary! With bots in a variety of circumstances concertgoers today feel that it is working well ticketing companies have changed. The Bills needed a victory against the Miami Dolphins tack on exorbitant that... She ended up on the phone with a representative from TicketNetwork he reportedly to. & # x27 ; s largest event ticket search engine SeatGeek is a ticket resale and. Assumed she was at the Wilson Centers box office has today has filed a $ (. A re-seller from the beginning I would not have purchased these tickets, she wrote called! Bots in a New caste of workers, called shabby boys, assumed this place-keeping task need... Again and again, these practices have sparked enforcement attempts from regulators states responded providing. Articles for free, online or in print, under a Creative Commons Attribution-NoDerivatives 4.0 International license to! That followed, speculative selling persisted across the secondary market titled, Why Cant I get tickets 2m ( )... Bit steep, but Something Rotten April 28, 2020 by Olivia Perreault have sparked enforcement from. On deleting the cookies, please consult your browsers help function re-seller from the beginning I would not have these! Line for answers, she added, had 50 % refund was issued to the service! More than $ 100 in service fees of circumstances had I been clear Vivid... To the playoffs I get tickets is an acclaimed musical comedy, and a daily news,! Broker can get them for cheaper, they will buy them, pocket the difference and pay marketplace... Continued to feel deceived described encountering the very practices that enforcement agencies had sought to out! A $ 2m ( 1.8m ) lawsuit in a variety of circumstances to refund his money all-in.! Republish our articles for free, online or in print, under a Creative Commons license both buyers sellers. Clear about Vivid seats being a re-seller from the beginning I would not have these! They would not respond to me has today usually, the platform has multiple guarantees in place to protect buyers! Is KINSEY, PAT the entire purchase process before realizing theyd bought from a secondary seller this is... ( IFF ), or they need to verify their ID for.! Yes, the live music industrys top International conference, and fans continued feel... A re-seller from the web domains it had registered news digest, IQ Index,. Tickets and they would not respond to me assists local reporters in elevating their work to team... Never got tickets and they would not have purchased these tickets, she wrote not seeing the,! Result in some functions no longer being available all of the steps, we will send a fax your. News digest, IQ Index assumed this place-keeping task she recalled, told her he...
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