Thanks for sharing your experience with Mercari . I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. Easy as that. Look. I do not have another account. 2. Exactly no not as easy as that! However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. The S&P index shows Mercari in a steep downward decline. Shipping fees are listed on the website and vary based on the size of the item sold. Desired outcome: You can email the site owner to let them know you were blocked. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. Exactly what I had wanted at great price. on the condition that I also purchase a $75 signed CD from them. Overall rating. 'In honor of imnotlegolas for starting this subreddit. Mercari doesnt go the extra mile to ban or punish scammers. Then, if no return confirmation, releasing the funds to the seller. Click to reveal I would like the Mercari to focus on the list items like they used to. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. When it arrived I tried it and it didnt fit. The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! This happened on Thread Up as well which tells me not to use these sites again. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS All we did was to buy a product off of the Mercari platformwe were required to create an account. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. I talked with the seller and she wasnt paid because I did not accept and returned the items. Oanh Nguyen. I have the know how and they owe me $69 I am no victim and never will be. So they have denied my return and refund request. Im also so grateful that Arslan posted such detailed info. Answer (1 of 13): Did you not leave a love note? Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. I have an item I want to return for the reason it is not as described. I do not have another account. I definitely will think twice before I buy anything from their website. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. Dont buy from Mercari. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! If you would like to request a return, don't rate. Nor would the platforms I sell on tolerate this bullshit behavior. I Appreciate your time and effort put into this article. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. Customer service was unwilling to help me despite the item being delivered. I will find one elsewhere, but I will never tell my father again until I can personally hand it to him and set it up. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. Trustpilot Mercari review. Many complaints are for 1000s of dollars ComplaintsBoard.com is a leading complaint resolution website on the Internet. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). The second time the buyer canceled it on the 3rd day but no reason provided. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. There's a seller on Mercari that clearly uses a popular store as her inventory. Mercari i. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! Its DEFINITELY NOT WORTH IT for any Decent Seller. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. The look on my father's face was very overwhelming for me. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. So basically, they have stolen my money. It is important to know exactly what youre going to receive in your order box. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. When I got them I immediately noticed they were not mens boots but womens boots. There is no reason for a seller to sell with them. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. Mercari's shipping process is straightforward and reliable. Let me know what items you wanna sell? Mercari US. I didnt counter I just accepted the offer. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? Thoughts. She gets it the very next day and rates me as low as possible ruining my perfect streak. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Hello Julie if possible can you share, the outcome of your experience. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. My site is up with over 400. I am filing small claims in my state of Wisconsin. Author has 81 answers. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Im downsizing and thinking of online selling but didnt know much about it or this site. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. That I earned . 3. I now have to go through the process of rejected the charge on my credit card. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. Seller listed a "brand new" camera. The customer representative has not tried to help me and I may need to hire a lawyer. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. At the cost of those of us that have not stood up and challenged them. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. Invoice ID rrcloset on Dec. 19,2022. Therefore, you have to ensure that the buyer/seller is trustworthy. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. Mercari failed to protect buyers despite what they claim. It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. I bought 2 computers on Mercari. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. Press question mark to learn the rest of the keyboard shortcuts. He was so thankful and happy about the news. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? For anyone thinking about selling on Mercari, proceed with caution. I have been in constant contact with Mercari and received the following: I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. After logging in you can close it and return to this page. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. DONT USE!!! Check the reputation of Mercari U.S. based on 20553 Reviews. I was checking on line and found this item for sale. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. I highly discourage you from downloading Mercari. Happened to me too. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". and have been 100% satisfied with every purchase. Incredibly Ridiculous! etc., etc.. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. They simply issued a credit and well, done! Describe if there are any drawbacks to your item. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, I never received a call. I did not reach 600. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. Shipping was slow. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. ', Press J to jump to the feed. Seller posted measurements, but also said measurements were approximate. As far as item cleanliness, I washed the pants before shipping, and for item description, I showed pictures with them on me and laid flat, gave exact measurements and described that the legs were too long for my height (5' 5"), so I really don't know what their issue with them was. I dont know how she keeps tract of all her items shes selling as shes posts A LOT! Once a sale is made, Mercari holds the sellers payment and takes. The login page will open in a new tab. Only buy from seller have all 5 stars review at least a few review Service 642. Thank you Kitty for sharing your experience! Also, they automatically gave this seller a 5 star rating. yes, you can sell again. For more details, visit Mercaris shipping page. I don't wanna change it now. Did you check the seller reviews and description before buying? A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. No problem I could probably repurchase if I wanted to (havent yet). Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Complete the transactions, and restore my account. I went to customer service and essentially was shut down telling me there was nothing they could do. If they lied about receiving it then how did they send it back? Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. You cant even speak to a live person. Now, the seller has 3 days to ship the item to the buyer. Dates of occurrence: 4/27/2022 and 9/27/2022. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. $21.40 It's upsetting because I literally shipped their item the same day and it . And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Performance & security by Cloudflare. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Of Mercari U.S. based on reviews from 18,000+ users generally dissatisfied with their purchases are any drawbacks to item... 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